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ASSISTANT OPERATIONS MANAGER - bring your dog to work!!
Margaret Green

Assistant Operations Manager – bring your dog to work!

Love animals?? Are you looking for a rewarding operations management role and working for a company that makes a daily ongoing positive difference?

Enjoy a terrific leadership Operations Management role and the opportunity to learn and progress in your career -- all within a multi-location, large 24/7 veterinary animal care organization in the SF Bay area known for their outstanding high touch customer service, and the latest dog and cat diagnostic and surgical tool technology!!

Come join this wonderful, multi-location client focused veterinary organization!! (400+ ee)
This position is based at their SF South Bay location -approximately 100 employees.
Local candidates ONLY – NO relocation or sponsorship at this time. We are representing this position Exclusively.

As the Assistant Operations Manager you will be responsible for the smooth overall functioning of this branch location during your shifts as well as taking the lead on various assigned projects. The Assistant Operations Manager is mentored by, reports to and collaborates very closely with the Branch Operations Manager. The ideal operations manager enjoys a busy dynamic fluid environment and is a resourceful energetic and customer service oriented individual with excellent problem solving and decision making skills. The Assistant Operations Manager focuses on ensuring:
• Outstanding ongoing customer service. Resolves issues and constantly seeks ways to improve overall client satisfaction.
• Safety and daily smooth shift operations workflow. Helps develop and implement best practices.
• Inventory management accuracy. Resolves and assures availability of all needed supplies.
• Appropriate staffing for the shift. Adjusts and makes last minute changes as needed.
• Provides daily supervisory employee coaching/feedback, training, onboarding, performance evaluations and stays within target labor costs.
• Provides budget assistance and research regarding capital expenditures.
• Resolution of any equipment and technology issues during the shift.
• Leads projects as assigned.

Terrific ‘feel good, make-a-difference environment!’ You will be surrounded by pet-passionate employees, veterinarian doctors, specialists and compassionate staff all in a high caliber veterinary care organization. Excellent work/life balance. Bring your dog to work!

Competitive base salary $70 -85k DOE. Comprehensive employee benefits inclusive of: Medical, dental, vision, life, disability, 401k plan with employer contribution, generous PTO (holidays, sick days, vacation), 100% employer paid Pet insurance, continuing education, and more!

Please submit your confidential Word doc Resume and BRIEF Cover letter detailing your relevant experience and interest to:
Margaret Green | Executive Recruiter & Staffing Consultant |
NO relocation or sponsorship

• Minimum of four plus years of relevant operations supervisor or store /department/branch manager experience within a consumer services/products focused company OR three plus years in a supervisory operations role within a veterinary animal care facility with 25+ employees. (24/7 or 14/7 operation experience is a plus).
• Bachelor’s degree.
• Preferred industry experience includes those with a strong consumer customer service focus, and ongoing interaction with the public including:
o Retail store, grocery store, home improvement store operations management;
o CPG, food/wine, hospitality, consumer products manufacturing;
o Healthcare, hospital, fitness and wellness related
o Veterinary care, animal shelter;
o Financial services - branch manager etcetera;
o Auto/car rental agency management;
• REQUIRES strong customer service experience. (Use of metrics/surveys a plus).
• Experience with developing, managing and directing teams.
• Experience with providing appropriate staffing for shifts, as well as training, mentoring, discipline and ongoing development of staff. (24/7 operations experience a plus).
• Experience with managing to budgets and customer billing a plus.
• Experience with inventory and strategic ordering.
• Requires excellent decision making and problem solving skills. Comfort level with working with and speaking to all levels within an organization (professionals, technicians, customer service, administrative etcetera).
• Must have a passion for animal care and well-being.
• MS Office skills required including proficiency with Word, PowerPoint, Excel and Outlook
• MUST have flexibility to work a varied shift (weekdays, afternoons-evenings, weekends).
• Reliable transportation, valid CA DL and appropriate insurance.

If you would like to apply for this position, please submit your resume in a Word document to Margaret Green.

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